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Discussion topic: Keep losing signal on my sky q box

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This message was authored by: Rache1

Keep losing signal on my sky q box

We opted for the sky q and sky q mini over a year ago and was assured by the technician that we wouldn't lose signal as it runs through internet and not the satellite dish I also have internet with sky so we thought it was all good to go until the past 4-5 days we have been losing signal and pixelated picture I have done all the required checks they ask you to do as it has been a problem in the past with the old set up I pay a substantial amount of money to get quality and yet I am not receiving it this is leaving us with a very sour taste in our mouth and contemplating leaving as I don't think the quality we get is now worth the money 

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This message was authored by: oldfella

Re: Keep losing signal on my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Rache1 wrote:

We opted for the sky q and sky q mini over a year ago and was assured by the technician that we wouldn't lose signal as it runs through internet and not the satellite dish I also have internet with sky so we thought it was all good to go until the past 4-5 days we have been losing signal and pixelated picture I have done all the required checks they ask you to do as it has been a problem in the past with the old set up I pay a substantial amount of money to get quality and yet I am not receiving it this is leaving us with a very sour taste in our mouth and contemplating leaving as I don't think the quality we get is now worth the money 


Hi @Rache1 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

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This message was authored by: Rache1

Re: Keep losing signal on my sky q box

I have done this and arranged an engineer I also forgot to add the sky q mini has no problems what so ever 

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