Keep getting Sky Q box connection error now 6 times and very frustrating to have to reset everything

[2401LC]

 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[2401LC]

I have an engineer coming tomorrow. I think it's the box but who knows! 

[DK0904]

I had this on my mini box, but 99% sure it is because of the issue here - https://helpforum.sky.com/t5/Sky-Q/Sky-Q-No-Internet-Connection-with-Virgin-Media-Broadband/td-p/426... - which is affecting my (and many other people's) main sky box.

Try changing the DNS settings as per post 33 of that thread and you might get a fix for the mini? (I've yet to get home to be able to try this)

Might save you an engineer call-out

[2401LC]

Thank you so much I'll give that a try x