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Discussion topic: Just had sky q installed but can not access my sky cinema or Disney on my tv tells me to upgrade and

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This message was authored by Sarah1352 This message was authored by: Sarah1352

Just had sky q installed but can not access my sky cinema or Disney on my tv tells me to upgrade and

I have just had sky q instead yesterday sky cinema and Disney are included in my package but I can't access them on my tv sky cinema says I need to upgrade yet I can watch it on my sky go on my phone 

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Just had sky q installed but can not access my sky cinema or Disney on my tv tells me to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Sarah1352 wrote:

I have just had sky q instead yesterday sky cinema and Disney are included in my package but I can't access them on my tv sky cinema says I need to upgrade yet I can watch it on my sky go on my phone 


Hi @Sarah1352 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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