Just got sky q and subscribed to sky signature but it’s saying I’m not subscribed to catch up

[Lacey1007]

Just got sky q and subscribed to sky signature but it’s saying I’m not subscribed to catch up

[Daniel0210]

@Lacey1007 

When you try to download is a message appearing saying you need to upgrade your subscription? 

Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles.