Joshua vs Ngannou - Sky Sports Box Office recording problem

[boxinghris]

I booked this and recorded it to watch the following morning.

Unfortunately it wouldn't play no matter how much I pressed 'select' while highlighting 'play'.

There was another showing playing however, and after selecting the channel I could see it playing - albeit at what seemed like a poor visual quality - but it was a few hours until the main event to I again selected 'record' and went out.

Once again it wouldn't play on my return - just nothing happening.

Long story short, the Sky Q box had been a bit glitchy previously so ended up wiping all my recordings including purchased films, and the chat box reassured me I could click on a link to the Sky Store to 'reorder' lost items.

That link simply took me to the Sky Store with no option to 'reorder' anything.

Ridiculous.

Moderator note: Changed title to reflect topic more.

[Chodley]

You should be able to just download anything you've previously paid for from the Sky Store. Not sure what happens with box office though.

sounds to me like your box is on the way out.

[Laing1]

@boxinghris you can also login to Sky store and go into your library and send any purchases back to your Q box 

[boxinghris]

I've logged into Sky Store via my Sky Q box and on the app but there's no way I can see to access any library?

[caesarome]

@boxinghris 

You need to do that here by selecting each purchase in turn:

https://www.skystore.com/n/mlbm/my-library/my-movies