JVC REMOTE TURNS VOLUME UP AND DOWN BUT MUTE AND ON OF ARE REVERSED ON SKY Q REMOTE

[dave+lel]

i have just changed my tv to a jvc eye in herited the remote settings allow me to turn volume up and down but the mute and on off for the TV are transposed i have to press mute to turn the TV on and the on off to mute TV

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks