0

Discussion topic: It says my satellite signal has a problem

Reply
This message was authored by Timw29 This message was authored by: Timw29

It says my satellite signal has a problem

It says my satellite signal has a problem 

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: It says my satellite signal has a problem

Posted by a Superuser, not a Sky employee. Find out more

@Timw29 wrote:

It says my satellite signal has a problem 


@Timw29 try following the link below 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: It says my satellite signal has a problem

Posted by a Superuser, not a Sky employee. Find out more

@Timw29 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. The link already provided may give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion