It says I must upgrade my package to use my sky but I have everything

[Andrewcherise]

I have payed my account why can't I use my sky 

[oldfella]

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@Andrewcherise wrote:

I have payed my account why can't I use my sky 

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Hi @Andrewcherise 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Andrewcherise]

It's on the starting meau it won't let me do nothing can't go into apps or anything just tv guide 

[Andrewcherise]

Can I not get a phone call to tell you what's happening 

[PandJ2020]

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@Andrewcherise wrote:

Can I not get a phone call to tell you what's happening 

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You're talking to other customers here, not Sky...

If you want to talk to Sky then go ahead and call them.