It's bout a mini Q box

[Janealton]

I received a sky Q box on the 24/7/25 but I handed it bck to the royal mail driver on the same day, I've rang up numerous times to tell them at sky, now there sending me a envelope to send it bck and if it wasn't sent bck I'd ave to pay. I ave the reference number from royal mail which is [removed], id ring sky up but just out of hospital n I'm bad with my nerves, so could u help me please 

[Daniel0210 · Accepted solution]

@Janealton 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to persevere in contacting Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.