0

Discussion topic: Issues with picture. I think related to dish

Reply
This message was authored by Joannie1 This message was authored by: Joannie1

Issues with picture. I think related to dish

Problem with dish I think. Picture keeps going off. Message says problem with satellite

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Issues with picture. I think related to dish

Posted by a Superuser, not a Sky employee. Find out more

@Joannie1 
If you have Sky Q and are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth remembering that a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Issues with picture. I think related to dish

Posted by a Superuser, not a Sky employee. Find out more

@Joannie1  Your post has been moved from the broadband forum as this isn't broadband issue.

 

Which SKy TV box do you have, Sky+HD or Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion