Issues with old email keep coming up during watching a program and say I need to sign in

[Ceirwen1]

We keep getting a message appearing on our television when watching tv saying I need to sign in to an old email address to sort out.

[xenon81]

The Sky box doesn't send/receive/display emails, so this will be coming either from the TV itself or another device you have connected. 

[nigea99]

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@Ceirwen1 wrote:

We keep getting a message appearing on our television when watching tv saying I need to sign in to an old email address to sort out.

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hi @Ceirwen1 

SKY Q does not require a sign in (although the apps do)

Do you get the message when in an app ?

If not I think it may be   possible that the message is being generated by your TV itself