Issues with new Sky Q box

[charlotte-anne]

I received a replacement Sky Q box yesterday and initially all was ok but now I'm unable to download any anything - I've checked internet and router connection. I'm also unable to connect the box to Sky Go. Any suggestions? I've already tried the online help advice. Thanks 

[oldfella]

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@charlotte-anne wrote:

I received a replacement Sky Q box yesterday and initially all was ok but now I'm unable to download any anything - I've checked internet and router connection. I'm also unable to connect the box to Sky Go. Any suggestions? I've already tried the online help advice. Thanks 

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Hi @charlotte-anne 

What is stopping you from downloading?
What messages are you seeing?