14 Apr 2023 04:51 PM
I'm having a problem with WightFibre, which uses a Plume mesh, getting multiple MAC addresses for the sky Q boxes, which I'm told by Wightfibre support is causing me issues (running out of DHCP addresses, for one). They say:
"Unfortunately Sky boxes have an anti-competitive behaviour when connected to a 3rd party network connection & we found that the best set up for Sky boxes to when connected to our network is to have only the main box hardwired & the multiroom or mini boxes connected via WPS, otherwise it causes a network loop."
This makes no sense to me - it has been working for a couple of months with all boxes having wifi turned off, but has recently started to give issues.
Anybody any thoughts on this?
14 Apr 2023 05:08 PM - last edited: 14 Apr 2023 05:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@MattBasker wrote:
They say:
"Unfortunately Sky boxes have an anti-competitive behaviour when connected to a 3rd party network connection"
Anybody any thoughts on this?
Yes, my thought is WightFibre might want to run that statement past their lawyers ; )
09 Aug 2023 11:26 AM
Its completely true tho. If you have Sky TV without Sky Broadband, they turn off the ability to utilise 5ghz connectivity on the boxes. Causing a plethora of issues with Mesh Wi-Fi Sollutions.
10 Sep 2024 06:28 PM
Did you ever get anywhere with this? In my scenario, I loose my WightFibre connection entirely (phone and broadband) and it doesn't re-establish itself... I have to physically switch my Plume box off and wait for everything to reconnect.
WightFibre are unable to find fault on my line and are blaming my Sky Q setup. A 2TB main and 2 Multirooms.
Its soo frustrating! Losing connection every 10-12 days or so.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion