Is anyone else having issues with their sky q mini box cutting sound for a few seconds

[Ryansdad1967]

My recordings sound keeps cutting out for 10 seconds at a time and I can't get any answers from the Sky helpline. It's only 10 seconds but it happens a number of times during a recording playback. Any ideas what might be causing this?

[oldfella]

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@Ryansdad1967 wrote:

My recordings sound keeps cutting out for 10 seconds at a time and I can't get any answers from the Sky helpline. It's only 10 seconds but it happens a number of times during a recording playback. Any ideas what might be causing this?

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Hi @Ryansdad1967 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

[Ryansdad1967]

I have alas tried pretty much every rebooting you can imagine whilst on the phone to sky. Nothing works. I am not willing to reset the box which was their other suggestion as I have a lot of recordings I'd like to keep and that would erase them. Do you think a signal booster would help?

[oldfella]

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@Ryansdad1967 wrote:

I have alas tried pretty much every rebooting you can imagine whilst on the phone to sky. Nothing works. I am not willing to reset the box which was their other suggestion as I have a lot of recordings I'd like to keep and that would erase them. Do you think a signal booster would help?

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Hi @Ryansdad1967 

Carrying out a Reset Settings will not lose your Recordings.

A Hard Drive Reset or a Factory Reset on the main Q box will delete all recordings.

[Ryansdad1967]

@oldfella They did the basic reset. The wanted me to do the one that involves loosing your sky recordings - they made a point of warning me the reset would delete my stuff. It's been a long slog getting to this stage. This had happened the last time I had multiscreen. I cancelled in when they sent out an engineer who said the same thing, erase everything. They also pointed out that this possibly wouldn't even rectify the problem. Just want to try a signal booster but sky refused to send me one without sending out the same engineer again first! Oh well I guess it'll never be resolved!

[oldfella]

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@Ryansdad1967 wrote:

@oldfella They did the basic reset. The wanted me to do the one that involves loosing your sky recordings - they made a point of warning me the reset would delete my stuff. It's been a long slog getting to this stage. This had happened the last time I had multiscreen. I cancelled in when they sent out an engineer who said the same thing, erase everything. They also pointed out that this possibly wouldn't even rectify the problem. Just want to try a signal booster but sky refused to send me one without sending out the same engineer again first! Oh well I guess it'll never be resolved!

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Hi @Ryansdad1967 

Depends on which box you are carrying out the Reset on.

A Factory reset on a mini box will not delete recordings from the main Q box.

[ftballman]

Just on the troubleshooting side of things. Does the sound drop only happen on the mini. What I mean is, have you checked the same recording on the main box or even rewound on the mini after a drop out to check if the drop is on the recording or just for that 10 seconds.

As you have stated, something like a booster would probably help. My suspicion would be that the mini is just on the borderline of its connection if that's the only symptom.

[Ryansdad1967]

@ftballman i have tried all the things you've mentioned. I think I just need to resign myself to the fact it will never get sorted, accept yet another visit from the engineer in the hope he  thinks a booster would do it, or cancel my subscription!

[ftballman]

I think yes if the booster is the route you want to go down then yes the engineer is probably needed.

I have started using powerline adaptors myself relatively recently to improve connections.