Discussion topic: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops out,
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Message posted on 03 Dec 2023 02:15 PM
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Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops out,
Sometimes it comes back on other time's I have to switch everything off and start again.
Not sure if it's the Sky Q box or my TV. Checked all connections, fine, run setup settings all fine. No obvious faults anywhere.
Any advice please?
Thanks Paul
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Message posted on 03 Dec 2023 06:01 PM
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Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou
I have the same problem. At least 2 or 3 times a day the mini boxes disconnect from the main box. It usually comes back on it own, sometimes I need to reboot the main box. Ive replaced the TV recently so it's nothing to do with that, it also happens on the mini box upstairs.
I checked the wifi signal, it strong and reliable.
Message posted on 03 Dec 2023 09:40 PM
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Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou
@JamesM1 wrote:
I checked the wifi signal, it strong and reliable.
The general WiFi signal does not indicate what the Mini boxes are receiving: if Sky isn't your ISP they aren't using it at all.
Typically logging the issue with Sky will cause them to send out a wireless booster box to see if that helps.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 03 Dec 2023 09:58 PM
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Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou
Thanks for your replies guys. However, mine isn't a Mini box issue
Message posted on 03 Dec 2023 10:16 PM
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Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou
Tried another hdmi cable?
Message posted on 03 Dec 2023 10:36 PM
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Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou
No, thanks will do
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