Is an engineer coming to visit me today or not?

[TempletonPeck]

Hello,  a Sky engineer visited on Sunday to fix my broken dish.  His ladder wasn't long enough and he said the specialist access team would have to come and fix it.  He said he'd arrange an appointment.  I received a text to say I should wait to hear but I've not heard anything.  I called today and was told someone was coming today but they couldn't tell me when.  I've not received an email or text confirming this.  There's nothing on my online account saying someone will be coming today.  Was the person I spoke with correct or not?

[oldfella]

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@TempletonPeck wrote:

Hello,  a Sky engineer visited on Sunday to fix my broken dish.  His ladder wasn't long enough and he said the specialist access team would have to come and fix it.  He said he'd arrange an appointment.  I received a text to say I should wait to hear but I've not heard anything.  I called today and was told someone was coming today but they couldn't tell me when.  I've not received an email or text confirming this.  There's nothing on my online account saying someone will be coming today.  Was the person I spoke with correct or not?

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Hi @TempletonPeck 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home