16 Jul 2024 10:34 AM
Hey @ShabbyShabbs.
This sounds so frustrating. I've just taken order of a new unmanaged netgear switch so not hopeful that it will work after your test. I'll try and find some time to contact sky today and speak to someone in the software/technical team if that's even possible. I'm pretty convinced at the moment it's something to do with the software on the sky Q boxes. Plan C is to move to sky stream. 😞
16 Jul 2024 04:31 PM
Another user with unmanaged Netgear switches said they didn't cause the issue, so fingers crossed your new devices will be the same. I'd be interested to hear your results and maybe I'll have go back to NetGear too, which is what I had prior to Ubiquiti and the TRENDnet.
I've searched other threads on a similar topic and some people recommend creating a VLAN just for the Sky boxes, but for me that would take some recabling (I believe) as two of my Sky minis are networked via the second ethernet ports on my Ubiquiti access points, so I guess I'd need to separate them...?
Anyhow... that's a little above my experience level so hoping some other resolution appears!
24 Jul 2024 11:34 AM
Hey @ShabbyShabbs . I've tried a few things since the last message. So here goes it.
- Spoke to sky. Said they wont allow convosations with the software team and don't know how to fix the problem. Suggested it was multiple switches. Or setting up a Vlan.
- Setup a Vlan. Just killed the internet and sky Q service. Needed to restart the switch each time.
- Tried unplugging the other boxes on other switches and just having a main box and a second box plugged into the one switch. Speed was still down to 300mb from 1gb.
- Bought an unmanaged switch and wired it directly to the sky broadband box. Speed was the same slow speed.
At this point I think I've tried everything. I'm pretty convinced its software and it's the sky software that is the issue. The real strange thing that has been happening with all these failures, is once the switch is not working the internet goes down. I've been returning it to how it was in terms of physical cables plugged into the same old ports. Nothing then works until the sky Q box is restarted and then the whole network comes back to life. It's almost like the sky Q box won't adapt it's self to a new network without been restarted.
Thanks
John
11 Dec 2024 01:11 PM
@ShabbyShabbs @Chodley @MightyQuinn
Hey Guys.
Just thought I'd put a note on here and for anyone else looking into the problem. I've had stable and fast internet for a few months now and thought it was a good point to share. So what was happening was that all my sky q boxes were wired via a few different switches. After lots of testing I eventually plugged a separate unifi switch into the sky hub. Then ran all the sky q boxes off that network switch directly. I've not done any fancy vlan system or isolated the switch from the network. It seems that the sky boxes are the only thing that touches, and it works great.
Hope this makes sense and sorts some issues out for people. If sky could fix this it would have made life easier.
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