Internet dies from 2:45am/3am to 5:45am/6am every morning.

[softiesydneyluv]

Alright, so I have a weird sleeping pattern in which I'm up between 2am and 6am at the latest, and for all of that time I am online and require the internet. However, starting this week, my internet has been going off completely for extended periods of time. Last night, it went off at 2:45am exactly and I can only assume it came back on again at 5:45am based on my research. 

I thought the issue was my router at first. Between my room and the router, there is an outside wall due to an extension being built, so I thought I should get a booster for the room or a repeater. As far as I know from my research, my sky box goes into eco mode from 2:45am to 5:45am every night, but my router should still provide a connection, which it clearly isn't. I thought that was the case until me and my friend, who works in tech and IT, were talking about it. So when I described the issue to them, they said that my internet was being shut off manually every night for whatever reason. I am aware that there is a setting in the menu to toggle eco mode on/off, but I have looked and I can't find it, and my friend said that probably won't fix it.

So with all of that in mind (sorry if that makes no sense or is really messy), I'm not sure how to fix this. I still don't know if the router is the problem, if so should I assume the booster will fix it? Is eco mode the problem, if so could someone please give me a step-by-step on how to disable it? Or is my internet being turned off every night for some reason, is there work being done or issues taking place at the moment, and is this a temporary thing that will be solved in a week or something?

Any help is appreciated, this is extremely frustrating and I will try any possible solution. If it helps, I am in the east Kent area, in case there are any issues going on in my area and in case this is just something my providers are looking into just so I can possibly get confirmation.

Thanks,

Sydney.

[TimmyBGood · Accepted solution]

@softiesydneyluv 

It's almost certainly the eco mode on a Sky Q television box causing the wireless mesh to drop: simplest solution is to switch that mode off.

There's no equivalent on a Sky Hub.

[TimmyBGood]

@softiesydneyluv 

https://www.sky.com/help/articles/using-the-standby-settings 

[ThePope27]

Agreed @TimmyBGood,

I could almost put my life savings on it being Eco mode, it plays havoc with my LAN

[PVD1878]

Ditto.  My main Q Box is wired with CAT6 directly to my router. The Mini Q Box is hard wired into my managed network switch with CAT6 cable too.  Both have their Wi-Fi diabled.

See these threads:

https://helpforum.sky.com/t5/Broadband/Mysterious-LAN-Dropout-Every-Day-At-The-Same-Time/m-p/4633587...

https://helpforum.sky.com/t5/Sky-Q/Q-Box-Mini-Eco-Mode-Disrupts-My-LAN-WHY/m-p/4636475#M644151

Sky obviously are either oblivious to it or don't care.  

[best+of+the+best]

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@PVD1878 wrote:

Ditto.  My main Q Box is wired with CAT6 directly to my router. The Mini Q Box is hard wired into my managed network switch with CAT6 cable too.  Both have their Wi-Fi diabled.

See these threads:

https://helpforum.sky.com/t5/Broadband/Mysterious-LAN-Dropout-Every-Day-At-The-Same-Time/m-p/4633587...

https://helpforum.sky.com/t5/Sky-Q/Q-Box-Mini-Eco-Mode-Disrupts-My-LAN-WHY/m-p/4636475#M644151

Sky obviously are either oblivious to it or don't care.  

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I'll have to disagree to a point Sky Q main box on Eco mode this setting hasn't been changed since March 2016.

Sky Router is some distance away from the main box which is in my bedroom

I  hate wires so everything is connected wirelessly 

FiretvStick connects to 5ghz but have no issues watching Netflix once Sky Q box is in sleep mode

Only issue I'm aware of was my son had his XBOX S hard wired to his Sky Q Mini once Eco time had kicked in he had to switch to wireless.

Got plenty of other devices what don't loose connection due to Eco Mode

[oldfella]

Agree with @best+of+the+best 

Main box and one mini on full Ethernet here with two further minis on Devolo Powerline on BT broadband.

All Q Box WiFi off and ECO mode on all Q boxes.  No network issues here.

[ThePope27]

@PVD1878 

Do you have Sky BB or third party ?

[PVD1878]

I have Sky (fibre) for everything.  Telly, landline, router (SR203).

[PVD1878]

The glitch only impacts on hard-wired devices, such as your son's XBox.  Anything connected by Wi-Fi is ummune.  Switching the XBox to Wi-Fi when Eco Mode kicks in proves that there is an issue.

One of my cameras is a Wi-Fi only device and that was unaffected while my other cameras, which are all hard wired, blipped.

[best+of+the+best]

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@PVD1878 wrote:

The glitch only impacts on hard-wired devices, such as your son's XBox.  Anything connected by Wi-Fi is ummune.  Switching the XBox to Wi-Fi when Eco Mode kicks in proves that there is an issue.

One of my cameras is a Wi-Fi only device and that was unaffected while my other cameras, which are all hard wired, blipped.

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Fair comment @PVD1878 but the Sky Q box and Mini box go into Eco Mode at the same time unless I change this setting I'm quite happy to leave the setting as it is for my household if they want to watch Sky TV then watch Sky Go which they all have access too 

Son  chooses to connect Xbox to Sky Q mini Eco Mode won't be changed as he has a wireless option that's down to him.

But I've never experienced extended periods of no Internet as @softiesydneyluv mentioned due to Eco Mode.

[PVD1878]

Point taken.

However, no device that disrupts hard-wired LANs like this should be allowed anywhere near paying customers.  It's disgraceful, sloppy and careless engineering with no attention to detail.

[GARI5KY]

This situation is a disgrace, and I don't think anyone here quite has the right idea. I have turned the Eco Mode off completely, restarted everything including my router, and yet my internet still cuts out at exactly 2:45am every morning. And that happens while I am playing *wirelessly* on a game device (you got disconnected!). *And* at that exact moment, the blue Q on the Sky lights up and the box starts making activity noises.

This repeated internet cut-off is damaging my devices, including Alexa, who breaks down with unintelligible speech every couple of weeks, and the Sky Q box itself, which cannot run an Amazon Prime movie without buffering.

I cannot simply turn off my Sky Q box's internet connection, as 99% of the boxes useful features require internet. I will *not* have a modern Sky box that just sits there and *only* gets used for the signals coming in from the dish, otherwise I would have just kept the original box from the year 1201 bc or whatever.

Situation is a disgrace, Sky will be getting contacted and utterly interrogated, and I will *NOT* pay a single penny for an internet-killer!

[Chodley]

It does sound like the computer or phone is using the sky box as a wifi hotspot. Try a 2 or 3  node wifi mesh to improve the coverage. Amazon are selling a 3 way Eero 6 for 160 at the moment. Much better than a single booster.

also I'd recommend, if this is not caused by work hours or something, really trying to address that rather than reinforce it by using screens at night, because there's good evidence that unnatural sleep patterns can have physical health impacts.

edit: this was a reply to the OP, didn't spot how old the original was, but it should be largely applicable to the most recent post too. 

[Chodley]

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@best+of+the+best wrote:

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@PVD1878 wrote:

Ditto.  My main Q Box is wired with CAT6 directly to my router. The Mini Q Box is hard wired into my managed network switch with CAT6 cable too.  Both have their Wi-Fi diabled.

See these threads:

https://helpforum.sky.com/t5/Broadband/Mysterious-LAN-Dropout-Every-Day-At-The-Same-Time/m-p/4633587...

https://helpforum.sky.com/t5/Sky-Q/Q-Box-Mini-Eco-Mode-Disrupts-My-LAN-WHY/m-p/4636475#M644151

Sky obviously are either oblivious to it or don't care.  

---

I'll have to disagree to a point Sky Q main box on Eco mode this setting hasn't been changed since March 2016.

Sky Router is some distance away from the main box which is in my bedroom

I  hate wires so everything is connected wirelessly 

FiretvStick connects to 5ghz but have no issues watching Netflix once Sky Q box is in sleep mode

Only issue I'm aware of was my son had his XBOX S hard wired to his Sky Q Mini once Eco time had kicked in he had to switch to wireless.

Got plenty of other devices what don't loose connection due to Eco Mode

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All this means is that the various devices are not relying on the sky boxes for wifi