Integrating hard wired Ethernet cables and a Mesh system into my Sky set-up

[Stewart102]

I have Sky Q and a further 2 mini-boxes plus we have Sky broadband.

Having extended the house we decided to hard wire all boxes back to the router using an 8 way Ethernet switch.

in addition we bought a mesh system (Deco) x 3 units to extend WiFi across the house.

Whilst the mIn TV which the Sky Q box is connected to works perfectly, the two mini boxes are a nightmare and I have to reset the network and join the Sky Q box every day! 

They will only work if I reset the network which changes from my normal SSID to a random Sky SSID (presumably the Mesh system).

It feels like a conflict between hard wiring and WiFi but I don't know what to do to resolve this.

Can anyone help please?

Thanks

[oldfella · Accepted solution]

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@Stewart102 wrote:

I have Sky Q and a further 2 mini-boxes plus we have Sky broadband.

Having extended the house we decided to hard wire all boxes back to the router using an 8 way Ethernet switch.

in addition we bought a mesh system (Deco) x 3 units to extend WiFi across the house.

Whilst the mIn TV which the Sky Q box is connected to works perfectly, the two mini boxes are a nightmare and I have to reset the network and join the Sky Q box every day! 

They will only work if I reset the network which changes from my normal SSID to a random Sky SSID (presumably the Mesh system).

It feels like a conflict between hard wiring and WiFi but I don't know what to do to resolve this.

Can anyone help please?

Thanks

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Hi @Stewart102 

When all boxes are connected by Ethernet to your router you can then switch off all Q box WiFi.  This should stop your minis look for a connection to the main Q box.
Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

[Stewart102]

Fantastic! This has done the trick. Many thanks indeed.

[Tabbers15]

I'm trying to connect the main q box via ethernet cable. This works perfectly. However the mini boxes now won't connect back to the main box consistently. They keep freezing and dropping connection. The minis are connecting via the mesh network. When the main box was connected to WiFi everything worked fine. Just made sense to plug the main box into the router as it's sat directly next to it. Is this a supported configuration? Or shall I just move the main box back to WiFi? Thanks 

[Chodley]

if you're not on Sky broadband, the minis are not using the mesh to connect to the Q

[Tabbers15]

How do they connect then? 

On my minis in the network setup they connect to a network called SKY******.

I thought that was the mesh network? 

Thanks 

[Chodley]

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@Tabbers15 wrote:

How do they connect then? 

On my minis in the network setup they connect to a network called SKY******.

I thought that was the mesh network? 

Thanks 

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Ah I thought you meant via your own existing mesh network.