Installing a new mini box but instead of flashing orange lights the box goes straight to a solid red

[harpoon661]

When installing a new mini box the lights when connected to the power is solid red for 20 seconds rather then orange 

the box will not turn on 

[Quoman7]

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@harpoon661 wrote:

When installing a new mini box the lights when connected to the power is solid red for 20 seconds rather then orange 

the box will not turn on 

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Hi @harpoon661 Presuming that you have obtained your SKYQ Mini box directly from SKY try working through the set up steps in the link Here