Installed new TV today, Sky works apart from the channels that I subscribe to.

[Liam+Courtney]

Hi

I Installed new TV today, Sky works apart from the channels that I subscribe to. 
The message reads 'Please insert your viewing card with the chip facing up'

The card was not removed from the box originally, however I've removed it numerous times now, wiped the card etc and re-inserted it to no evail

I hope you can help

[Addie15]

Hi there, Liam+Courtney. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Liam+Courtney wrote:

Hi

I Installed new TV today, Sky works apart from the channels that I subscribe to. 
The message reads 'Please insert your viewing card with the chip facing up'

The card was not removed from the box originally, however I've removed it numerous times now, wiped the card etc and re-inserted it to no evail

I hope you can help

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Hi @Liam+Courtney Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Tom-W19]

Hi @Liam+Courtney 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.