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Discussion topic: Installed new TV today, Sky works apart from the channels that I subscribe to.

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This message was authored by Liam+Courtney This message was authored by: Liam+Courtney

Installed new TV today, Sky works apart from the channels that I subscribe to.

Hi

I Installed new TV today, Sky works apart from the channels that I subscribe to. 
The message reads 'Please insert your viewing card with the chip facing up'

The card was not removed from the box originally, however I've removed it numerous times now, wiped the card etc and re-inserted it to no evail

I hope you can help

 

 

 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Installed new TV today, Sky works apart from the channels that I subscribe to.

Posted by a Sky employee

Hi there, Liam+Courtney. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Installed new TV today, Sky works apart from the channels that I subscribe to.

Posted by a Superuser, not a Sky employee. Find out more

@Liam+Courtney wrote:

Hi

I Installed new TV today, Sky works apart from the channels that I subscribe to. 
The message reads 'Please insert your viewing card with the chip facing up'

The card was not removed from the box originally, however I've removed it numerous times now, wiped the card etc and re-inserted it to no evail

I hope you can help

 

 

 


Hi @Liam+Courtney Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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I used to have superpowers… But a therapist took them away.
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Installed new TV today, Sky works apart from the channels that I subscribe to.

Posted by a Sky employee

Hi @Liam+Courtney 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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