Installed new Q box and I can’t see any of my apps prime Netflix and paramount

[Paul472]

Installed new Q box and can't get it see any of my Apps Prime and Netflix 

[lettice]

First, try using your Sky Q voice, saying 'Netflix' and Amazon Prime', that may start them up and after they have opened they will appear in your apps rail.

Also, try doing an apps refresh;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take 24 hours to complete.

More on fixing app issues here;

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/articles...

[MightyQuinn]

Hi @Paul472   If it is a new Sky Q box, is the software up to date? Q320.