Discussion topic: Installation rep used old dish on house which is rusting and in disrepair

This message was authored by: SligoResident · ‎07 Sep 2023

I purchased Sky for my elderly mother and when it was being installed the rep used an old dish on the side of her house that is in real disrepair. I expected a new dish. She currently has a picture but I'm concerned that the dish will fall off the wall in the winter. What can I do to resolve this?

This message was authored by: GD1 · ‎07 Sep 2023

@SligoResident Engineers will use the existing dish if feasible to do so, they must have though it was still serviceable.

There is no Guarantee each install gets a new dish if there is already an existing dish there.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Chodley · ‎07 Sep 2023

It will have a new LNB which is the most important thing. Even rusty metal can act as a decent dish. Doesn't look great though but more sustainable 😉

Discussion topic: Installation rep used old dish on house which is rusting and in disrepair

Installation rep used old dish on house which is rusting and in disrepair

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