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Discussion topic: Installation of a sky Q hub before engineer comes to install sky Q

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Cazanna
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Installation of a sky Q hub before engineer comes to install sky Q

‎31 Oct 2024 04:50 PM

An engineer's visit to install sky Q is due in a few weeks. I have received a sky Q hub which says to install it immediately. If this is necessary I was not made aware of it by customer services. Also I am unable to find an activation date on any of the boxes.

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Laing1
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Re: Installation of a sky Q hub before engineer comes to install sky Q

‎31 Oct 2024 05:01 PM

Posted by a Superuser, not a Sky employee. Find out more
@Cazanna wrote:

An engineer's visit to install sky Q is due in a few weeks. I have received a sky Q hub which says to install it immediately. If this is necessary I was not made aware of it by customer services. Also I am unable to find an activation date on any of the boxes.

@Cazanna if you don't feel confident installing the new router then it won't make a difference if you wait until the Sky engineer arrives 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Installation of a sky Q hub before engineer comes to install sky Q

‎31 Oct 2024 05:01 PM

Posted by a Superuser, not a Sky employee. Find out more
@Cazanna wrote:

An engineer's visit to install sky Q is due in a few weeks. I have received a sky Q hub which says to install it immediately. If this is necessary I was not made aware of it by customer services. Also I am unable to find an activation date on any of the boxes.

@Cazanna if you don't feel confident installing the new router then it won't make a difference if you wait until the Sky engineer arrives 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Cazanna
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This message was authored by Cazanna This message was authored by: Cazanna

Re: Installation of a sky Q hub before engineer comes to install sky Q

‎31 Oct 2024 05:10 PM

Thought so. Thank you. 

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