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Discussion topic: Info banner appeared over last 5 mins of show

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This message was authored by Cyprusgirl This message was authored by: Cyprusgirl

Info banner appeared over last 5 mins of show

As in summary- downloaded Das Boot. Episode 1 end ruined by not being able to see subtitles due to banner with info re that episode, episode 2 and due to start....and episode 3 etc. Couldn't get rid of it. Never had this problem on any programme before. 


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Info banner appeared over last 5 mins of show

Posted by a Superuser, not a Sky employee. Find out more

@Cyprusgirl wrote:

As in summary- downloaded Das Boot. Episode 1 end ruined by not being able to see subtitles due to banner with info re that episode, episode 2 and due to start....and episode 3 etc. Couldn't get rid of it. Never had this problem on any programme before. 


@Cyprusgirl if you press the dismiss button on your remore  the one to the left of the home button that should remove the banner.

Alternatively you can go in to settings and change the settings not to automatically play the next episode


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Info banner appeared over last 5 mins of show

Posted by a Superuser, not a Sky employee. Find out more

@Cyprusgirl wrote:

As in summary- downloaded Das Boot. Episode 1 end ruined by not being able to see subtitles due to banner with info re that episode, episode 2 and due to start....and episode 3 etc. Couldn't get rid of it. Never had this problem on any programme before. 


@Cyprusgirl if you press the dismiss button on your remore  the one to the left of the home button that should remove the banner.

Alternatively you can go in to settings and change the settings not to automatically play the next episode


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Cyprusgirl
Topic Author
This message was authored by Cyprusgirl This message was authored by: Cyprusgirl

Re: Info banner appeared over last 5 mins of show

Cheers ! Worked  ta very much.

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