In the last 48 hours I have had to reboot my sky multiple times and keeps freezing

[Danip91]

In the last 48 hours I have had to reboot my sky multiple times and keeps freezing

[oldfella]

---

@Danip91 wrote:

In the last 48 hours I have had to reboot my sky multiple times and keeps freezing

---

Hi @Danip91 

Assume this is your Main Q box.

Have you tried a Network reset in the Q box menu.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Selina2]

I've rebooted multiple times and it's been doing this since Friday. I keep following the instructions on the screen but nothing