@MidWales wrote:
9/11 we had Sky Q box installed in the living room and a Sky Q Mini in the kitchen, Sunday we had a vshort power cut which resulted in the Sky Q Mini not working. Have tried following the instructions of putting the plug off, resetting etc, nothing is happening. It goes as far as 1 to 4 please press the • button, and doesn't respond to the remote there on!
The Sky box in the living room came back on straight away and hasn't been affected.
Hi @MidWales
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If you still cannot get past the 1 of 4 step try resetting the mini remote to infrared mode by pressing and holding 7 & 9 on the remote until it's led flashes 4 times.
Then try the 1 &4 again and see if the box respond to the remote. (Make sure that you are pointing the remote at the mini as infrared mode needs line of sight).
Also bear in mind that when it tells you to press the WPS it means on the main Q box).
If this gets your mini working you will need to re pair the mini remote for Bluetooth.
Make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
