Ibt boardband but sky q tv they wont connect

[Slj73]

Bt hub but sky tv wont connect

[oldfella]

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@Slj73 wrote:

Bt hub but sky tv wont connect

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Hi @Slj73 

Have you carried out a Network reset on the Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to Sky router.
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

[Slj73]

Thank you all done x