ITVX is now available but I do not receive any emails for me to verify

[Bamber+Loizou]

ITVX asks me to verify an email after I registered but it does not send me an email to verify my registration. I have tried on more than 20 occasions and have checked all inboxes on the email and spam and junk folders but still not received anything. If this is not sorted then my contract with Sky has expired so I will switch provider. I'd prefer to speak to someone rather than go through this laborious process!

[Daniel0210]

@Bamber+Loizou 
This is a customer helps customer based forum. I’m afraid you aren’t addressing Sky Customer Services on here. Have you tried calling Sky? ITV?

edited. 

[PandJ2020]

It's ITV that sends the mails - I'm not sure speaking to Sky will help?

Out of interest, I just tried registering and received the email immediately.

[Daniel0210]

Thanks @PandJ2020 wasn't aware ITV sent the email. 

[Bamber+Loizou]

Why am I not receiving verification emails to verify my registration to access ITVX?

[PandJ2020]

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@Bamber+Loizou wrote:

Why am I not receiving verification emails to verify my registration to access ITVX?

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Assuming you've entered it correctly then that's a question for ITV.  Sky only host the app.

[PandJ2020]

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@Daniel0210 wrote:

Thanks @PandJ2020 wasn't aware ITV sent the email. 

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Indeed:

[MightyQuinn]

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@Bamber+Loizou wrote:

Why am I not receiving verification emails to verify my registration to access ITVX?

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Hi @Bamber+Loizou   Why are you asking us (your fellow Sky Q customers) and not ITV?