ITV1 HD states no satellite signal being recieved

[DM_1077]

When selecting channel 103 it states there is an issue with the satellite signal. All other channels are working fine, the signal strength is 60 and the quality is 90. I have attempted to manually tune ITV1 HD and this works fine, so unsure why channel 103 will not show the programs.

I have carried out a factory reset and the issue remains, any ideas?

[Daniel0210]

@DM_1077 
If it still displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

[DM_1077]

Cheers @Daniel0210, i went through the trouble shhoting guide before to no avail, i will look to get an engineer out. Thanks