07 Dec 2024 10:52 AM
I want to return Sky glass TV which I found unsuitable and also my old sky Q box +2 mini boxes
07 Dec 2024 10:58 AM
Posted by a Superuser, not a Sky employee. Find out moreYou're telling other customers here...
If you moved to glass then you would have to return your Q boxes anyway?
Are you within your cooling off period for glass?
07 Dec 2024 11:00 AM
Posted by a Superuser, not a Sky employee. Find out more@Blacksilver
If you’ve successfully cancelled Sky Q Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
07 Dec 2024 01:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@Blacksilver wrote:
I want to return Sky glass TV which I found unsuitable and also my old sky Q box +2 mini boxes
@Blacksilver If you ave swapped to Sky Glass Sky would normally send out the packaging to return Sky Q boxes towards the end of your 1 month cooling off period for Sky Glass.
If you are still withing you cooling off period for Sky Glass you will need to contact Sky and tell them you with to cancel your Sky Glass and they will organise the return of the Glass TV.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion