I was trying to reset apps and skyQ has frozen on settings. I rebooted and it just comes back up w

[CazWeb]

I was trying to reset apps and skyQ has frozen on settings. I rebooted and it just comes back up with the same settings screen showing. The remote can change the volume, but won't do anything else. Please help!

[nigea99]

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@CazWeb wrote:

I was trying to reset apps and skyQ has frozen on settings. I rebooted and it just comes back up with the same settings screen showing. The remote can change the volume, but won't do anything else. Please help!

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hi @CazWeb 

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

At this point it will use Infrared only so make sure it has direct line of Sight of your box until you get control back 

When (if) you do get back to the home screen then press 1 & 3 together to go through to re-pair with the box and your TV - still make sure it has line of sight of the box  until it is re-paired with your boox

(N.B the reset will stop the remote  working with  your TV until you manage to  re-pair as above)

[oldfella]

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@CazWeb wrote:

I was trying to reset apps and skyQ has frozen on settings. I rebooted and it just comes back up with the same settings screen showing. The remote can change the volume, but won't do anything else. Please help!

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Hi @CazWeb 

Reset your Q remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the Q box.

Switch your Q box back on and you then you should be able to get past settings.

Once you get the Q box  working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[CazWeb]

That did the trick 🥳 Thank you both so much @oldfella and @nigea99 .