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Discussion topic: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

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This message was authored by R888 This message was authored by: R888

I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

This was not ordered, it arrived yesterday and I have not opened it. 

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This message was authored by oldfella This message was authored by: oldfella

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

Posted by a Superuser, not a Sky employee. Find out more

@R888 wrote:

This was not ordered, it arrived yesterday and I have not opened it. 


Hi @R888 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

Posted by a Superuser, not a Sky employee. Find out more

@R888 

 

Note that returning a Q Mini will not stop the Multiscreen subscription: you'd need to call in and negotiate that (it may have been priced into your bundle)

 

Don't unilaterally return any Sky hardware which hasn't been requested: it will just disappear and you'll end up being charged.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

Hi @R888   The fact you are calling it a multiroom box and not a Sky Q Mini box, are you sure that it is one?

R888
Topic Author
This message was authored by R888 This message was authored by: R888

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

It is a Sky Q box, it was never ordered, I spoke to Sky today and they promise they are sorting things now, I just hope they are correct.

 

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