I want to talk to someone about account security and changing subscriptions

[HASLDASD]

Have received a suspect phone call from someone claiming to be Sky, new address and account info like last 2 numbers of my bank account no.  Claimed to offer discount t on my subscription as I said I was having problems with Sky Q. Wanted more account info to set up a new direct debit . Did not give any info. He did not seem to know I am out of contract. Did know my monthly payment. 
Would like to verify if this was a genuine call ( I hung up) and to get back into contract as my payments seem ridiculously high compared with what is on offer in the app.

[MightyQuinn]

Hi @HASLDASD   As fellow customers we cannot help you with that.

[PandJ2020]

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@HASLDASD wrote:

...and to get back into contract as my payments seem ridiculously high compared with what is on offer in the app.

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The offers you are seeing are for new customers and/or additional services.  You may be able to negotiate lower prices for your current services.

Have received a suspect phone call from someone claiming to be Sky, new address and account info like last 2 numbers of my bank account no.

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Either it was Sky or perhaps someone has compromised your account.  I would change the password to the account immediately as a precaution.  Read here: https://www.sky.com/help/articles/account-takeover

[HASLDASD]

Thanks, I already changed the password. How do I contact a real person to negotiate my present subs / upgrade my subs? Obviously the bots can't do it.

[HASLDASD]

Thanks, but the blurb I read somewhere implies that there were the appropriate Sky employees watching the forum who would step in if appropriate. 

[MightyQuinn]

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@HASLDASD wrote:

Thanks, but the blurb I read somewhere implies that there were the appropriate Sky employees watching the forum who would step in if appropriate. 

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Hi @HASLDASD   That service stopped in August. Only other customers here now.

[HASLDASD]

Thanks @Mighty Quinn , so there is no way to talk to someone , only the bots?

[MightyQuinn]

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@HASLDASD wrote:

Thanks @Mighty Quinn , so there is no way to talk to someone , only the bots?

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Hi @HASLDASD   The published numbers work, you just need to be persistent, remaining silent sometimes helps.

[PandJ2020]

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@HASLDASD wrote:

Thanks, I already changed the password. How do I contact a real person to negotiate my present subs / upgrade my subs? Obviously the bots can't do it.

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I last did it from the chat: https://www.sky.com/help/articles/cancel-sky-tv