I want my services back on

[Willy79]

Can you please help me I want to have my broadband service back on please 

[Daniel0210]

@Willy79 

Are your services restricted because you've missed a payment? 

[Willy79]

Yes my services were turned off but I've been in hospital I was attacked and stab that's why I've missed the payments 

[GD1]

@Willy79  Until you pay what you owe Sky won't reinstate servces, regardless of suituation.

[Daniel0210 · Accepted solution]

@Willy79 
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Willy79]

Yeah I was only asking for some help my benefits were stopped but I've just as of yesterday got them started again I've been a loyal customer and never missed a payment until that happened I thought I'd get a little bit of help 

[Daniel0210]

@Willy79 

We are just telling you Skys policy on missed payments. We are customers here like you. 

[MightyQuinn]

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@Willy79 wrote:

Yeah I was only asking for some help my benefits were stopped but I've just as of yesterday got them started again I've been a loyal customer and never missed a payment until that happened I thought I'd get a little bit of help 

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Hi @Willy79   I'm afraid it is automated and nobody at Sky will or can help you. Please see Welcome below for information about this community. All we can do is give you the facts.