22 Jun 2024 05:58 PM
Yesterday You installed a SKY Q box.
I went on line to ask you for a picture of the Handset with details of what the buttons do.
Unfortunately you gave me details of the old Sky Box.
I tried, unsuccessfully, to contact you.
So today I am trying again!!!
22 Jun 2024 06:00 PM
Posted by a Superuser, not a Sky employee. Find out more22 Jun 2024 06:00 PM
Posted by a Superuser, not a Sky employee. Find out more22 Jun 2024 06:01 PM - last edited: 22 Jun 2024 06:06 PM
Posted by a Superuser, not a Sky employee. Find out more
@johnmoody5 wrote:
Yesterday You installed a SKY Q box.
I went on line to ask you for a picture of the Handset with details of what the buttons do.
Unfortunately you gave me details of the old Sky Box.
I tried, unsuccessfully, to contact you.
So today I am trying again!!!
Hi @johnmoody5
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
See following link
https://www.sky.com/help/articles/q-buttons-explained
Edit I have removed your second post
22 Jun 2024 07:18 PM - last edited: 22 Jun 2024 07:19 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mark39 wrote:
https://www.sky.com/help/articles/q-buttons-explained
in addition to the link that @Mark39 has given I think you may benefit from exploring all the help available via the SKY Q box (which covers this amongst many other features)
Go to Home
Scroll down to Help
Tab right to highlight 'Select to vie all our help articles and videos'
With Using SKY Q highlighted tab right
With each topic you want to know about click right & scroll up/down if there are more than one and select the ones you want to know more about
No problem. Browse or search to find help, or start a new discussion on Community.
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