I've moved our sky mini box from downstairs and put directly upstairs but can't get it to connect to

[Damon]

I've moved our sky mini box from downstairs and put directly upstairs but can't get it to connect to The main sky Q box. Any thoughts on how I can fix this please. 

[Lisa-P1987]

Hi there @Damon , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks