I've jsut received a sky q mini box and can't get it to connect

[MD23]

Just got a sky q mini box and have gone through all the steps to connect but it fails at the end all the menus - tv guide, recordings etc are there but it says it's not connected to a Q box.  I've checked the status on the main box and all four items are ticked.  Have restarted both boxes but still no luck this was what I got yesterday afternoon, turned it all off and just tried again today but same outcome - and help? 

[Lisa-P1987]

Hi there @MD23 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.