I’ve joint broadband but it’s not picking up my sky tv and Netflix

[Frosty+75]

My sky tv for over 2 weeks has not been working it is saying I do not have internet connection 

[oldfella]

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@Frosty+75 wrote:

My sky tv for over 2 weeks has not been working it is saying I do not have internet connection 

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What is Joint Broadband @Frosty+75 

Have you tried a Network reset on your Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Frosty+75]

I have done all what you have suggested previously but it still is not working 

[oldfella]

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@Frosty+75 wrote:

I have done all what you have suggested previously but it still is not working 

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Hi @Frosty+75 

You haven't said what you mean by Joint Broadband.

[Frosty+75]

I have just joint sky for broadband and my sky and Netflix are saying no internet connection 

[oldfella]

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@Frosty+75 wrote:

I have just joint sky for broadband and my sky and Netflix are saying no internet connection 

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Ahhh so you have just Joined Sky then @Frosty+75 

First reboot your Sky Router by disconnecting the power lead for 30 seconds and then reconnecting.

Wait until the Router is completely back up and running and then Reboot your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you still are not connected to the internet try the Network reset again.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your Sky router.
You will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.