I've got multi-room and my multi-room box is linked to my sky q box for the last seven weeks my mult

[Charlenewood]

My sky multi-room box lets me go on to my apps like Netflix and Amazon and that but it won't let me watch normal TV my bill's been paid and it's been like it now for about six week so I'm paying for multi-room and I'm not even using it because I can't use it could you I think there's a fault on the box because the box itself isn't doing anything

[Laing1]

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@Charlenewood wrote:

My sky multi-room box lets me go on to my apps like Netflix and Amazon and that but it won't let me watch normal TV my bill's been paid and it's been like it now for about six week so I'm paying for multi-room and I'm not even using it because I can't use it could you I think there's a fault on the box because the box itself isn't doing anything

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@Charlenewood what message are you seeing on the screen when you try to view live TV ?

[nigea99]

hi @Charlenewood

Can I suggest you  try a full power down restart of both your boxes:

The first thing is to restart your main SKY Q box :

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on  the mini box.