I’ve got an issue with my satellite signal my picture keeps breaking up

[Jamie113]

I think my dish might need position moving as I've got a big tree that is obstructing my signal, when the dish was installed it was around 12 years ago and obviously the tree has grown considerably taller since then. And is affecting my picture quality as keeps pixalating.

How do I book a sky engineer to sort my issue?

[Daniel0210]

@Jamie113 

You'll need to call Sky. They may charge you £65 for this providingbthere is an alternative spot to place the dish. I take it it's not your tree and you can't arrange for it to be cut back a bit? 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Jamie113]

Hi Daniel,

thanks for the response 

unfortunately the tree is on a green which is owned by the council and we have tried on numerous occasions to get them trimmed but as usual nothing happens!

I've managed to book an engineer for free so hopefully he will be able to move my dish higher up. For some reason It seems to affect the radio stations through sky more than it does the tv channels.

[Daniel0210]

@Jamie113 

Be aware Sky's Health & Safety policy is much more stringent than independent companies so height may be a deciding factor when the engineer arrives.