I’ve completed a hard drive reset and now I can’t get a signal at all

[Jbfamily]

We couldn't access recordings or downloads so followed the instructions to complete a hard drive reset and now it say we have no satellite signal 

[NikkiG12]

I did a hard reset too yesterday as advised by customer services and I have exactly the same problem. 

[nigea99]

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@NikkiG12 wrote:

I did a hard reset too yesterday as advised by customer services and I have exactly the same problem. 

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Do you have your own dish or do you have a communal system ?

If you have a communal system and  eset your box the chances are that the LNB type is set incorrectly
In this case you need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect