I’ve cancelled glass and gone back to Q, viewing not working

[Chris2526]

I've cancelled glass and gone back to my old Q boxes viewing card isn't recognised what should I do? 

[mikealanr]

Hi @Chris2526 

You will need to call Sky Customer Services. We are all customers here.

MikeAlanR

[Chris2526]

Thanks mate 

[oldfella]

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@Chris2526 wrote:

I've cancelled glass and gone back to my old Q boxes viewing card isn't recognised what should I do? 

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Hi @mikealanr 

Have you tried refreshing the Viewing card.
First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[TimmyBGood]

@Chris2526 

I'd note previous forum posts have indicated Glass/Stream ceases as soon as its cancelled/rejected but reversion to Q can involve considerable delay.