I’ve been asked to return equipment but I don’t know what equipment it is I’m returning? M

[Lakey1980]

I don't know what I'm supposed to be returning and have no packaging to return 

[GD1]

@Lakey1980  What services have you cancelled?

[Daniel0210]

@Lakey1980 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.

[Lakey1980]

Well they SAID they sent out package to return.. never recieved it, now they can't send me out another one so have to buy one to use! Good old sky!! Really really don't know why I stay with them!! lol 

[Daniel0210]

@Lakey1980 

You don't necessarily have to buy packaging as long as it's secure/suitable.