I use my phone for my remote control but it can't find my sky box so it won't work

[Oxford80]

I use my phone as my remote control, but it's stopped working. It can't find my sky box as a device. I'm told network is disconnected although there's nothing wrong with my connection or internet 

[oldfella · Accepted solution]

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@Oxford80 wrote:

I use my phone as my remote control, but it's stopped working. It can't find my sky box as a device. I'm told network is disconnected although there's nothing wrong with my connection or internet 

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Hi @Oxford80 

Are you using the Sky Go App on Apple device?

See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Oxford80]

No I'm not using the apple app

[oldfella]

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@Oxford80 wrote:

No I'm not using the apple app

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Best to keep in on the forums @Oxford80 .

It helps others.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment.
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?