I upgraded to multi room, my new mini box has not arrived. I received a notification saying it had b

[Danielledenise]

I upgraded to multi room and my new mini box hasn't arrived. I received an email saying it had been delivered with a pic of a man's feet and the box then another saying delivery failed and returned to sender. How do I get another box sent out 

[Greenfingers001]

Hi there @Danielledenise , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.