I turned TV on after one week of it being off and have blue screen saying accessibility on sky Q I'm

[MandyMH]

I've tried putting everything on and off but not working any ideas

[oldfella · Accepted solution]

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@MandyMH wrote:

I've tried putting everything on and off but not working any ideas

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Hi @MandyMH 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
This will put the remote into infrared mode and should allow yo to control your Q box.  Bear in mind that in infrared mode the remote must be pointing directly at the Q box.

If you get the box working 

Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[MandyMH]

Thanks so much it's working now I really appreciate your help