18 Nov 2023 01:30 PM
My sky q box was faulty as hard drive problems. I received a new box today and returned old one but left viewing box in it.
18 Nov 2023 01:37 PM
18 Nov 2023 01:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@Garyh2 wrote:
Received new sky q box today and returned old one but left viewing card in returned box
@Garyh2 It happens a lot I'm afraid. All you can do is call Sky and get a new one posted out.
18 Nov 2023 01:45 PM
Posted by a Superuser, not a Sky employee. Find out moreThis is something the Messaging Team can help you with so I’ve escalated your post to Sky and they may get in touch with you later.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
18 Nov 2023 01:54 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to Garyh2.
20 Nov 2023 01:55 PM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
20 Nov 2023 04:49 PM
I spoke to someone on Saturday and they are sending me a new viewing card. Thank you Gary
29 Aug 2024 08:24 PM
I just did the same thing today!!!
29 Aug 2024 08:26 PM
Posted by a Superuser, not a Sky employee. Find out more29 Aug 2024 10:15 PM
Thanks @oldfella 🙏
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