I cancelled my Sky Q contract after being with Sky for over 20 years, I cancelled it because we were moving house but in the interim staying with my daughter until out house was completed.
I spoke to customer services about this and the only way was to cancel and then renew the contract at a later date once we were in the property, this I did and was sent the returns label and boxes to return the Sky Q box etc, I did this on the 9th January 2023 at the Whitchurch Post Office and was given a receipt, after a few weeks my husband cleaned the car and yes, he threw out all the bits of paper etc in the car.
I then received a text from Sky saying "Hi you must return the Sky equipment to avoid paying a Non Return charge" and how to return it, I sent a reply saying "I have returned it" but did not realise the text was not delivered as I presume it was one of these no reply texts this was on Friday 27th January 2023. I am now being chased by CCSCOLLECT for £55.77 for non return of these items, which I have returned ! I have been in touch with the post office but obviously this is a major task for them to find a copy of my receipt, but surely my equipment had a serial number of some way of identifying that it was my equipment and also Sky must have a statement of charges showing what has been collected from certain district post offices as they must check to see if the charges are correct ? This equipment is absolutely no good to me so why would I not return it. I have been a customer of Sky for many years and feel that this is really poor customer service.
