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Discussion topic: I require a pre-paid label to return sky tv and broadband equipment

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This message was authored by: Chadujrox

I require a pre-paid label to return sky tv and broadband equipment

I require a pre-paid label to return Sky tv and broadband equipment as my contact will expire after the end of March as I will be leaving the UK

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This message was authored by: Daniel0210

Re: I require a pre-paid label to return sky tv and broadband equipment

Posted by a Superuser, not a Sky employee. Find out more

@Chadujrox wrote:

I require a pre-paid label to return Sky tv and broadband equipment as my contact will expire after the end of March as I will be leaving the UK


@Chadujrox 

Your contract doesn't end automatically. You will have to physically cancel. Providing you’ve then cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, which is 31 days for TV and 14 days for broadband, to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. The link below also explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Chadujrox

Re: I require a pre-paid label to return sky tv and broadband equipment.

I have cancelled my sky tv and broadband contracts. I need to return the equipment but i require the prepaid label. Kindly email it to me.

This message was authored by: Daniel0210

Re: I require a pre-paid label to return sky tv and broadband equipment.

Posted by a Superuser, not a Sky employee. Find out more

@Chadujrox 
We’re customers here as this is a customer helps customer based forum and you aren’t addressing Sky Customer Services.

 

My first post tells you the process. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: TimmyBGood

Re: I require a pre-paid label to return sky tv and broadband equipment.

Posted by a Superuser, not a Sky employee. Find out more

@Chadujrox wrote:

Kindly email it to me.


As noted above, that won't happen.  You can generate a label from the link which @Daniel0210 posted.

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